Sign up to our newsletter for 15% off your first order

Returns

If you still have any questions
for us please do get in touch:

020 8123 6900
assist@fulldisclosure.com

Returns & Exchanges

We hope you are happy with your new purchase, however if it isn’t quite right please don’t worry, you have 14 days to return it to us. The first thing you need to do is email us at assist@fulldisclosureluxe.com. 

Returns must be in an unworn condition with all tags and hygiene stickers still attached. When trying on knickers and bikini bottoms, please ensure you do so over your own.

Free UK returns

We are delighted to offer free and easy returns via Royal Mail.

What do I need to do?

To return your item, email us with the details at assist@fulldisclosureluxe.com
We will issue a QR and shipping label
Carefully place your garments back in the original packaging with completed Returns & Exchanges form
Lost your form? We can email you a replacement.
Print and attach your QR return label to the original packaging and seal 
If you do not have access to a printer you can do this at the local Post Office branch or Royal Mail Customer Service Point
Drop your item at your local branch  - and you're done!

 

International Returns & Exchanges

For International orders, customers are responsible for returns taxes. Please also make sure you allow enough time to meet the 14 day return period.

To return your item, email us with the details at assist@fulldisclosureluxe.com
Carefully place your garments back in the original packaging with completed Returns & Exchanges form
If you have lost the form? Let us know and we will email another to you
Post your package to FAO: Full Disclosure, Unex House, Church Lane, Stetchworth, Newmarket, Cambridgeshire CB8 9TN
We advise using a tracked service as unfortunately can’t take responsibility for any lost items
If you are looking to exchange, you will need to return the item and re-order it via the website

Refunds

Please allow five working days upon receipt for your refund to clear. The balance will be credited back to the card that you purchased the goods on and a confirmation email will be sent to you once it has been approved and processed.

If you have any questions, or need any help at all please email us at assist@fulldisclosureluxe.com.

My bag

  • Your bag is empty.
Add a signature gift box
Add a signature gift box
£5.00